Terms of Sale
Last updated: 12 November 2026
1. About us and these terms
JAPAN FORM is a trading name of Hironori Tsukue, a sole trader registered in Sweden.
Organisation number: 700416-8477
VAT number: SE700416847701
Address: Cedergrensvägen 56, 126 36 Hägersten, Sweden
Email: info@japan-form.com
Telephone: +46 (0)73 960 16 15
These terms apply when you buy from us as a private individual (a consumer). Purchases by companies, architects, interior designers, retailers and other business customers are governed by our Terms for Business Customers.
2. Our products
We sell two kinds of products.
Made to order. Most TOBIMATSU lamps are handmade in Tokyo after your order is confirmed and paid. You choose the model, cable colour, cable length and socket colour from the options we offer.
In stock. A small selection of lamps is held in stock in Stockholm and can be bought directly in our online shop.
Each lamp is handmade by the artist. Small variations in colour, glaze, texture, translucency, dimensions and surface are part of the character of the work and are not defects.
Lampholder: E14, 220–240 V. Bulbs are not included. We recommend LED bulbs.
3. Prices
Prices on our website are shown in SEK and include Swedish VAT.
Shipping is not included. The shipping cost is stated in your quote or at checkout before you pay.
For deliveries outside Sweden, we confirm the final price, including any VAT that applies in your country, in your quote or at checkout.
For deliveries outside the EU, import duties, taxes and customs fees may apply. These are paid by you.
4. How to order
Made to order. Choose your lamp and options and send a quote request. We reply with a written quote. Your order becomes binding when you accept the quote and we have received your payment. Before you pay, you can change or cancel your request at no cost.
In stock. Your order becomes binding when we confirm it by email after checkout.
5. Payment
Payment is made in advance, by card or by bank transfer. Card payments are handled securely by Stripe. We never see your full card details.
For made-to-order lamps, you can pay either the full amount when you order, or in two instalments: 50% when you order and 50% before the lamp is dispatched from Stockholm. Lamps are dispatched once full payment has been received.
For in-stock lamps, the full amount is paid at checkout.
6. Delivery
Made to order. Delivery time is approximately 12 weeks from payment. As each lamp is made by hand by a single artist, this is an estimate. If we expect a significant delay, we will tell you as soon as we know.
In stock. We normally dispatch within 7 working days of your order.
All shipments are insured. We are responsible for the lamp until you have received it.
7. When your lamp arrives
Please check the package and the lamp when you receive it. If the lamp is damaged, keep all packaging, take photographs of the box and the lamp, and contact us as soon as possible, preferably within 5 days. This helps us settle the matter quickly with the carrier. It does not limit your legal rights under section 9.
8. Your 14-day right of withdrawal
When you buy online, by email or by phone, you can withdraw from your purchase within 14 days of receiving the lamp, without giving a reason. To do so, email info@japan-form.com within the 14 days.
Conditions for returns:
- The lamp must be unused, in its original condition and in its original packaging, with all parts included.
- Send the lamp back within 14 days of telling us.
- You pay the return shipping and are responsible for the lamp until it reaches us. Porcelain is fragile, so please send it tracked and insured.
We refund your payment within 14 days of receiving your notice, using your original payment method. We may wait until we have received the lamp back. If the lamp is returned used, damaged or incomplete, we may deduct the loss in value from the refund.
The right of withdrawal does not apply to lamps made to individual specifications outside our standard range, such as a non-standard cable length. We will tell you in the quote if this applies.
9. Faults and complaints
Under Swedish consumer law, you can complain about a fault for three years after you received the lamp. Please contact us within a reasonable time after you discover the fault. Contacting us within two months is always considered reasonable.
If the lamp is faulty, we will put it right. The porcelain shade is handmade by the artist and cannot be repaired, so a faulty shade will be replaced with a new one. Electrical parts can be repaired or replaced. If this is not possible, you may be entitled to a price reduction or to cancel the purchase.
Each shade is handmade, so please look carefully at the product images and description before you buy. Natural variations in handmade porcelain, as described in section 2, are not faults. Damage caused by incorrect installation, unsuitable bulbs or dimmers, or changes made to the lamp is not covered.
10. Installation
The lamp must be installed by a qualified electrician, following local rules. Please use a suitable E14 bulb. We recommend LED.
11. Personal data
We handle your personal data as described in our Privacy Policy.
12. Disputes
If you are not satisfied, please contact us first. We will do our best to find a solution.
If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. We will take part in ARN's process. If you live in another EU country, the European Consumer Centre in your country can also help.
These terms are governed by Swedish law. This does not take away the protection you have under the mandatory consumer laws of the country where you live.
13. Changes
We may update these terms from time to time. The terms that apply to your purchase are those published when you placed your order.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the purchase.)
To: JAPAN FORM, Cedergrensvägen 56, 126 36 Hägersten, Sweden, info@japan-form.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if this form is sent on paper):