Terms for Business Customers

Last updated: 12 November 2026

Seller: Hironori Tsukue, trading as JAPAN FORM, a sole trader registered in Sweden. Organisation number 700416-8477. VAT number SE700416847701. Cedergrensvägen 56, 126 36 Hägersten, Sweden. info@japan-form.com

1. Scope & Application

1.1 These Terms & Conditions (the “Terms”) govern quotations, order confirmations and sales by JAPAN FORM (“Seller”) to business customers, design professionals, showrooms, specifiers and project partners (“Customer”).

1.2 These Terms apply solely to transactions between businesses and are not intended for consumer sales. Purchases by consumers are governed by our Terms of Sale for Private Customers.

1.3 These Terms apply unless otherwise expressly agreed in writing by Seller. Any purchase order terms or other customer terms shall apply only to the extent expressly accepted in writing by Seller.

1.4 In the event of conflict, the following order of precedence applies:

(a) Seller’s order confirmation;

(b) Seller’s quotation;

(d) any applicable schedule or addendum expressly incorporated by Seller.

2. Prices, Currency & Commercial Terms

2.1 Prices are quoted in EUR, unless otherwise stated, and are exclusive of VAT, freight, installation, site works, insurance, import charges, duties and customs handling, where applicable. Quotations are valid for thirty (30) days unless otherwise stated. Prices shown on our website are retail prices in SEK including Swedish VAT and are for reference only for business customers. The price stated in Seller's quotation applies.

2.2 All commercial terms, including project pricing, net pricing, rebates, discounts, sample support and delivery arrangements, are determined by Seller on a case-by-case basis and apply only to the specific quotation, project or order confirmation in which they are stated. They do not create any right to the same terms in future transactions.

2.3 Seller may communicate a Manufacturer’s Suggested Retail Price (MSRP) or Recommended Retail Price (RRP) for brand positioning purposes. Customer remains free to determine its own resale prices independently. Nothing in these Terms fixes, imposes or implies any minimum resale price or minimum advertised price.

2.4 Customer may present the Products on its own website and social media for editorial, portfolio and enquiry purposes. Without Seller’s prior written approval, Customer shall not:

(a) offer the Products through third-party marketplaces, auction platforms or price-comparison-led checkout environments;

(b) operate open-cart e-commerce checkout for the Products;

(c) run public discount campaigns, outlet or clearance promotions, or promotional communications that may harm the brand positioning of the Products; or

(d) sell the Products to unauthorised resellers or distributors.

2.5 Any online or offline presentation of the Products must preserve brand context, product accuracy and approved imagery/text where supplied by Seller. Seller may issue non-binding brand presentation guidelines relating to imagery, descriptions and promotional presentation. Such guidance shall not restrict Customer’s independent determination of resale prices.

2.6 Quotations, pricing, discounts, sample conditions and other commercial terms are confidential and shall not be disclosed to third parties, except as required by law or to end clients strictly for the relevant project.

3. Orders, Made-to-Order & Specifications

3.1 All Products are made to order. Customer is responsible for providing complete and accurate specifications, including model, finish, lampholder, cord length, quantity, delivery location and any project-specific requirements.

3.2 An order becomes binding only when Seller has accepted it in writing and the required payment has been received.

3.3 Specifications are deemed locked seven (7) days after payment, or earlier if Customer gives written production approval (“Spec Lock”), unless a longer period is expressly stated in Seller’s quotation or order confirmation for a specific project.

3.4 Any requested change after Spec Lock is subject to Seller’s written acceptance, may require a revised quotation, and may reset or extend lead time.

3.5 Standard lampholder specification is E14 (SES), 220–240 V. Only E14 is offered unless otherwise expressly agreed in writing by Seller. Bulbs are not included. Customer is responsible for selecting a suitable E14 bulb and for ensuring compatibility with the project’s dimming system, electrical setup and applicable regulations. Seller recommends LED bulbs and installation by a qualified electrician.

4. Payment & Retention of Title

4.1 Unless otherwise stated in Seller’s quotation or order confirmation, payment shall be made either 100% upfront upon order confirmation or in two instalments: 50% upon order confirmation and 50% before dispatch from Stockholm. The applicable payment method shall be stated in Seller’s quotation or order confirmation.

4.2 Seller shall have no obligation to dispatch the Products until full payment has been received.

4.3 Title to the Products remains with Seller until full payment has been received. If delivery occurs before full payment, retention of title remains in effect until payment is completed.

4.4 If Customer delays payment after the Products are ready for dispatch, Seller may postpone delivery and store the Products. In such case, storage costs and risks arising during such storage shall be borne by Customer.

5. Lead Time & Production Variability

5.1 Target lead time is approximately twelve (12) weeks from payment and Spec Lock, unless otherwise stated.

5.2 Production is carried out by a single artist and may be affected by production complexity, order surges, material availability, carrier delays, seasonal congestion and customs handling, where applicable.

5.3 Lead times are estimates and not guaranteed delivery dates. Seller shall notify Customer without undue delay of any material delay known to Seller.

6. Delivery, Risk & Inspection

6.1 Delivery terms shall be stated in Seller’s quotation or order confirmation. Unless otherwise stated, deliveries outside local Stockholm handover are FCA Cedergrensvägen 44, 126 36 Hägersten, Stockholm, Sweden, Incoterms® 2020.

6.2 Local hand-delivery or collection in Stockholm may be agreed separately. In such cases, risk passes upon signed handover or collection by Customer or Customer’s representative.

6.3 Standard export packing is included in the Product price unless otherwise stated. Special packing requirements, including crates, pallets, reinforced packing or project-specific packing, may be charged separately.

6.4 Freight, insurance, VAT, import charges, duties and customs handling, where applicable, are borne by Customer unless otherwise stated in writing by Seller.

6.5 Customer shall inspect the Products promptly upon delivery and notify Seller in writing of any visible damage, shortage or discrepancy within five (5) business days. Hidden damage or defects that could not reasonably be discovered upon delivery shall be notified without undue delay after discovery.

6.6 For transit damage, Customer shall retain all packaging, take photographs of the packaging and the damaged Product, and cooperate with Seller and/or the carrier as reasonably required for the handling of the claim.

7. Cancellation, Returns & RMA

7.1 As the Products are made to order, cancellations and returns are strictly limited.

7.2 Before Spec Lock, Customer may request cancellation in writing. If Seller accepts the cancellation, Seller may charge actual costs incurred plus a handling fee of ten percent (10%).

7.3 After Spec Lock, orders are non-cancellable. Any payment already made is non-refundable, and Seller may charge the costs incurred and commitments entered into for the order, up to the contract value.

7.4 Returns are accepted only where expressly authorised in writing by Seller. Any approved return for defect review requires prior return authorisation (RMA) and, where reasonably possible, original packaging.

8. Warranty & Installation

8.1 Electrical components supplied by Seller are warranted against defects in materials and workmanship for two (2) years from delivery under normal use.

8.2 Handmade porcelain components are warranted only against workmanship defects and not against natural variations described in Section 9.

8.3 The warranty does not cover bulbs, normal wear, misuse, improper handling, improper storage, transport damage after risk has passed to Customer, improper installation, incompatible dimming or electrical systems, site conditions, or any modification, rewiring or repair by third parties without Seller’s written approval. Transport damage shall be handled under Section 6 and, where relevant, with the carrier.

8.4 Installation must be carried out by a qualified electrician in accordance with applicable local regulations and standards.

9. Handmade Characteristics & Tolerances

9.1 The Products are handmade by an artist. Minor variations in glaze, colour, texture, translucency, dimensions, edge character or surface expression are inherent to the production method and form part of the character of the work.

9.2 Such variations shall not constitute defects if the Product substantially conforms to the agreed model and specification.

10. Intellectual Property, Brand Assets & Samples

10.1 All drawings, photographs, texts, product descriptions, product names, designs and other brand materials remain Seller’s intellectual property unless otherwise expressly agreed in writing.

10.2 Customer may use Seller’s approved brand materials solely for the presentation and sale of the Products in connection with Customer’s own business and relevant projects. Seller may require reasonable corrections to protect accuracy and brand presentation.

10.3 Customer shall not alter, rewire, repaint, relabel, repackage, bundle or otherwise present the Products in a misleading or brand-damaging manner without Seller’s prior written approval.

10.4 Samples (NFR). Per model, one (1) unit only per Customer may be supplied as an NFR display/evaluation sample. Unless otherwise approved in writing by Seller, the standard sample discount shall be 40% off RRP/MSRP. NFR samples are not for resale, transfer, marketplace listing or discount promotion. Unless otherwise agreed in writing, an NFR sample must remain on display for at least twelve (12) months from delivery. If Customer wishes to sell or transfer the sample before that period, Seller’s prior written approval is required. The difference shall be calculated as the standard net project price applicable to an order of one (1) to four (4) units at the time of approval, less the sample price already paid. Any sample support is granted solely for the approved NFR use and may be withdrawn in case of misuse.

10.5 Seller may, at its sole discretion, approve a different sample discount for strategic accounts or specific projects, provided such approval is given in writing.

10.6 Seller may reasonably allocate limited production capacity between projects, customers and sample requests in order to protect ongoing commitments and brand presentation.

11. Minimum Orders

11.1 Minimum order quantities, minimum order values and any account-opening requirements shall be stated in Seller’s quotation, order confirmation, or applicable schedule.

11.2 Seller reserves the right to defer smaller orders to a later production or shipping cycle, or to apply an additional handling and freight charge.

12. Data Protection

12.1 Personal data shall be processed in accordance with applicable data protection law, including GDPR where applicable.

12.2 Further information on Seller’s processing of personal data is set out in Seller’s Privacy Policy.

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, Seller shall not be liable for any indirect, consequential or special losses, including loss of profit, loss of business, loss of contracts or loss of goodwill.

13.2 Seller’s aggregate liability arising out of or in connection with any order shall not exceed the net amount paid by Customer for the Products under that order, except in case of wilful misconduct or where such limitation is prohibited by law.

14. Force Majeure

14.1 Neither party shall be liable for delay or failure to perform caused by events beyond its reasonable control, including but not limited to transport disruption, customs delay, strike, epidemic, war, governmental action, energy shortage, material shortage or similar events.

14.2 The affected party shall notify the other party without undue delay and use reasonable efforts to mitigate the effects.

15. Governing Law & Jurisdiction

15.1 These Terms and all related quotations, orders and sales are governed by Swedish law, excluding the CISG.

15.2 Any dispute arising out of or in connection with these Terms shall be submitted to the Stockholm District Court, unless otherwise agreed in writing.

16. General

16.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 Any failure by Seller to enforce any provision of these Terms shall not constitute a waiver of Seller’s rights.

16.3 Notices and approvals under these Terms may be made by email, unless otherwise required by law or expressly stated by Seller.

16.4 Seller may amend these Terms for future quotations and future orders by written notice or publication. Any amendment shall not affect orders already confirmed by Seller, unless the parties expressly agree otherwise in writing.

16.5 If these Terms are provided in more than one language, the English version shall prevail in case of discrepancy.